Customer Support Coordinator
Interested in joining a growing organization with a friendly, supportive, growth-minded culture? Passionate about working in the service of a wide range of customer types across varying channels? Looking for a team that recognizes your contributions and cares about your development and success? This may be the job for you! Check out the details below and apply today!
JOB TITLE: CUSTOMER SUPPORT COORDINATOR
DEPARTMENT: INTERNAL COMMUNICATION & CUSTOMER SUPPORT
REPORTS TO: OFFICE MANAGER
POSITION MISSION:
The mission of the Customer Support Coordinator position is to support the management of Stego Industries, LLC’s main office, located in San Clemente, California. Stego’s Customer Support Coordinator will be expected to work flexibly and efficiently with the current Customer Service and Admin Support Teams to provide select, forward-facing customer services and related scopes of work. The Customer Support Coordinator will be expected to exhibit and promote Stego’s unique company culture, as well as the company’s commitment to exceptional communication, customer service, and teamwork.
PRIMARY RESPONSIBILITIES:
Manage Telephone Calls
- Operate as “Primary” for incoming calls using multi-line switchboard.
- Identify the needs of the caller and utilize resources to determine how to direct the call.
- Connect and communicate the caller’s information and needs to the recipient before transferring the call.
- Handle all mainline voicemail messages and track personnel availability.
Additional Customer Service Scopes
- Back up on additional Customer Service scopes of work including e-Commerce order tracking.
- Support all customer inquiries submitted via company and e-Commerce websites, and other channels.
- Ensure administrative and operational issues are addressed by providing timely and effective solutions.
- Contribute to general office support including the planning and execution of events.
SKILLS REQUIRED:
- Excellent verbal and written communication skills
- Outstanding interpersonal skills and comfort interacting with the public
- Strong ability to manage own time and scope(s) of work without micro-management
- Capability to multi-task and maintain high-quality work
- Team player who is willing to be flexible in a fast-paced, growing business
EXPERIENCE PREFERRED:
- Competency with multifunction, multi-line, digital telephone systems
- Proficiency with Microsoft computer programs – e.g., Teams, Outlook, Word, Excel, PowerPoint & SharePoint
EDUCATION PREFERRED:
- High School Diploma (or higher)
OTHER INFORMATION:
Compensation:
- The salary range for this position is $35,000 - $45,000 per year depending on the level of experience, skill, and value being brought to the role.
- Additionally, Stego offers many great benefits - medical, dental, vision, wellness, life insurance, 401k, bonus programs, incentive programs, flexibility, paid vacation and sick time, employee experience perks, etc.
What to Expect for the Hiring Process:
It is vastly important for Stego to be thorough in our vetting and interview process to make sure the position is the right fit for both parties.
If your application is selected to move forward, the first step prior to a phone interview will be to submit a video introduction through LinkedIn's video platform. You will be asked to respond to the following 2 prompts: (1) Tell me about yourself, (2) Why do you want to work here [at Stego Industries, LLC]?.
Following the vetting of the video introductions, you may be invited for a phone or video interview with our Office Manager. As you move through the hiring process, you'll be invited to interview with several Stego team members. Pending COVID-19 regulations and safety considerations, the final interview stage may be done in person.
Please note that it may take up to a couple of weeks of vetting and narrowing down candidates before we begin the formal interview process. We appreciate your understanding and patience, and we will endeavor to respect your time and investment as much as possible.