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Client Success Manager

AIYA Technology System LLC is a technology-based enterprise with a strong development team, excellent technical skills, and reliable after-sales service. It focuses on providing various software development, e-commerce platforms, payment gateways, and other one-stop service. We are committed to becoming the most valuable business partner for outstanding enterprises. Because of our huge growth, AIYA is now seeking energetic and entrepreneurial Client Success Manager.
Qualifications:
· Establish clear retention goals and process milestones for the client and employees to work toward
· Assist customers as needed with setting up and navigating programs or software associated with a product or service
· Keep clients engaged and regular use of the products
· Promote the value of the product and upsell services and products with brand image
· Assist in creating training courses and educational materials for other members of the department
· Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
· Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
· Optimize existing processes within the company and actively enhance all Customer Success initiatives
Qualifications for Customer Success Manager
· 3-5 years of experience in customer service or customer success position strongly preferred
· Experience working with brand image and promoting value through customer experience
· Exceptional ability to communicate and foster positive business relationships
· Technical skills required, as they relate for the use of the product to service to be solid
· Ability to establish milestones and keep all team members on task
· Experience analyzing and optimizing the existing processes in the Customer Success department
· Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
 
*Travel might be requested.
Please note: we are unable to provide sponsorship for this position at this time
Job Type: Full-time
Salary: $60k
Location: 36-18 Main St, 12th Floor, Flushing, NY 11354