2023 Summer Intern: Business Analyst
Company Overview
Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.
This position is eligible to work in a hybrid work model (combination of in-office and remote days).
At a Glance
- You’re a motivated rising senior with a 3.0 GPA or higher seeking a degree in one of the following areas listed below from an accredited college or university:
- Business administration
- Management
- Marketing
- Psychology
- Information Technology
- Digital marketing
- Information systems
- Information Technology
- Project Management
- Computer science
Or, if you have a degree other than the above listed, but the job description aligns to your interests and skillset please apply
This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It’s a full-time, 10-week commitment from May 31, 2023 through August 4, 2023.
Benefits include professional development sessions, networking opportunities, and mentorship.
The Spectrum Internship Experience
You have clear aspirations and are seeking a summer internship program that will help you meet them. Find it at Spectrum, named one of the 2022 Top 100 Internship Programs in the United States by WayUp and Yello.
Our internships are designed to provide:
Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
First-rate, hands-on experience in the telecommunications industry.
Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives.
What you can expect in this role
As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on June 2, webinars, community service, cross-functional project, and final presentations.
Internship responsibilities may include
As a Mobile Business analyst you’ll support the Mobile Services and Customer Experience Product Team on creating and developing products from the ground up. You’ll gain experience in SAFe style project management, product management tools (e.g. Jira Align, Smartsheets, Chalk), and bringing a project through the product development process from start to finish. You’ll assist in developing business requirements and creating customer journey maps to gain an understanding of the customer lifecycle, drive customer enhancements, and improve the customer experience. You’ll collaborate with teams across the company to bring products to launch ensuring project impacts are fully understood and accurately captured. You will help tell the story of our fast growing mobile product line and use your technical aptitude combined with your well-developed Customer Empathy Quotient to document business requirements and customer journey maps.
The Mobile Product management team focuses on improving every aspect of the customer experience, rolling out new services, and new technology. As the fastest-growing mobile provider in the United States, our team is working to ensure we continue growing and adding features that make Spectrum Mobile the best value in the industry.
You learn about how to write business requirements, features, user stories, and acceptance criteria that align with desired user and business outcomes. You will be able to articulate how our customers Learn about, Buy, Get, Use, Pay for, and get Support for our mobile products. You will produce documentation and presentations that allow technical development teams to clearly understand the “what” and “why” of the requirements.
Applicants should have excellent communication skills and foundational technology knowledge.
Here’s what it takes to get started
Required qualifications
- Must be enrolled in an accredited College or University with a graduation date of December 2023 or May 2024
- Must have at least a 3.0 GPA or greater in current program
- Ability to travel locally to Spectrum Intern development events and activities throughout the program
Preferred qualifications
- Authorization to work in the U.S. without restrictions or need for Charter Sponsorship
- Ability to work in a team environment
- Oral and written skills
- Organizational skills
- Problem solving abilities
- Proficient in Software including Adobe, Microsoft Excel, and Microsoft Word
- Ability to prioritize and organize effectively
- Ability to work independently, as well as in a collaborative and dynamic team environment
- Ability to handle multiple projects and priorities
- Ability to analyze and interpret data
- Ability to quickly identify business problems/opportunities
- Ability to communicate with all levels of management and company personnel
- Superb knowledge of software applications such as Power Point
- Areas of interest
- Mobile, Product Development and Management
- Project Management
- Customer Experience
- Customer Success
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $20.00/hr to $35.60/hr. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.