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Thrive Programs Supervisor

Supervise and oversee high quality programming at Thrive. This is accomplished by developing, planning, promoting, implementing and supervising all aspects of programs for all ages. Routinely interacts with members, volunteers, City officials, employees and the general public and supervising assigned Center staff. Other duties will include performing administrative and technical tasks, developing long-range program goals, managing expenditures, and providing support to the Thrive Manager

Work Hours: Mornings, Nights, Weekends, Holidays
            Rotating Schedule:
             Monday - Thursday 5:00 AM to 9:00 PM
            Friday: 5:00 AM - 9:00 PM
            Saturday: 8:00 AM - 7:00 PM
            Sunday: 9:00 AM - 5:00 PM
Essential Functions
  • Embodies The Lewisville Way and regularly references The Lewisville Way while leading staff and handling member concerns.
  • Manages youth, adult, and senior programs including, but not limited to senior programs, dance, fine arts, and facility events.
  • Monitors and identifies recreation programming trends and community needs.
  • Completes monthly recreation program enrollment and revenue reports for Thrive. 
  • Identifies, targets, attracts, recruits, and hires high quality contract instructors.
  • Ensures all contract instructors maintain current background check and processes payments in a timely manner.
  • Helps develop recreation, dance, senior and facility event programs including descriptions, schedules, instructors, volunteers, trips, etc. for brochure periods and calendar deadlines.
  • Prepares program content and content requests for the LEAF brochure.
  • Evaluates participant feedback of all programs, makes recommendations for improvements and ensures quality standards are met.
  • Promotes facilities, programs, and services when in contact with members and guests as needed, assists members and guests with recreation program registrations.
  • Assists with the development and implementation of Thrive’s budget.
  • Ensures expenditures are in accordance with City-established financial principles and adherence to effective internal controls.
  • Manages programming and marketing practices, policies, and systems necessary for achieving the Thrive’s strategic goals related to recreation programming.
  • Regularly reviews content available on online related to Thrive programming to ensure information stays relevant. Sites include, but are not limited to: Customer registration portal, City website, Facebook, and other social media.
  • Participates with development and implementation of operational standards, policies, and procedures.
  • Serves as Manager on Duty on a rotating schedule as needed.
  • Must work various shifts, including evenings and weekends.
Minimum Qualifications
Bachelor’s degree required. Bachelor’s degree with major course work in recreation, health, fitness, sports management, or related field preferred. Every two years of related job experience may substitute for one year of the required education.                         
3 years related experience including supervisory experience. A Certified Park and Recreation Professional is preferred.
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements
 Skills, Abilities and Knowledge: 
  • Knowledge of creative program planning and the use of resources and contacts.
  • Broad knowledge of such fields as recreation administration, basic accounting, program marketing, customer service delivery, program budgeting etc. 
  • Knowledge of operations, services and activities of community recreation and senior programs.
  • Detail and results oriented, highly motivated, analytical thinker and able to work independently.
  • Possess a desire to achieve goals and maximize member opportunities.
  • Ability to respond quickly to problems or accidents.
  • Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
  • Ability to be punctual and attend work regularly working a flexible schedule, working days, nights, weekends and holidays as required.
  • Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Ability to perform work accurately and thoroughly.
  • Ability to communicate clearly and concisely with facility staff, members, vendors and volunteers.
  • Ability to identify recreational needs in the community and to evaluate programs. 
  • Skill in use of personal computer including Microsoft Office, Open Office or similar word processing programs, e-mail and the internet.
  • Possess a strong customer service focus and respond professionally to request and inquiries from guests, members and staff.
Special Requirements
  • CPR/AED certification must be obtained within six months of hire date.
  • Must submit to and pass a pre-employment drug test.
  • Must possess a valid State of Texas Drivers License Class “C” and good driving record as defined by City policy.